Consumer rights
Consumer Dispute Resolution
If a complaint cannot be resolved directly with Synarava Shop, consumers may have access to alternative consumer dispute resolution services.
01
Alternative dispute resolution (RAL)
If a consumer dispute cannot be resolved directly with Synarava Shop, the consumer may contact the Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL), an authorised consumer dispute resolution entity.
Rua dos Douradores, 116, 2.º
1100-207 Lisboa, Portugal
Tel: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
www.centroarbitragemlisboa.pt
02
Livro de Reclamações
A complaint can also be submitted through the official Portuguese electronic complaints book, Livro de Reclamações Eletrónico.