Service
FAQ
Short answers to the practical questions that come up before and after an order.
01
Is everything handmade?
Not everything. Synarava Shop offers both ready-made pieces and pieces assembled by hand, and some, such as bag charms, combine ready-made and assembled elements. Each product page states the materials exactly and, where available, the country of origin.
02
Can the pieces be worn every day?
Metal elements are made from 304 and 316L stainless steel with 18K gold PVD plating, chosen for everyday wear. Perfume, cosmetics and household chemicals are best kept away from jewellery, and every product page carries care instructions for that exact piece.
03
How do I know a piece is in stock?
The product page shows how many pieces are available. A piece that is sold out cannot be added to the cart.
04
Where does Synarava deliver, and how long does it take?
Synarava delivers within Portugal and to countries of the European Union. The delivery cost and estimated delivery time are shown at checkout once the address is entered, and the total including delivery is shown before payment.
05
Can I return a piece?
Yes. A consumer has 14 days to withdraw from a purchase without giving a reason. The full details, the refund rules and the model form are in the Return & Refund Policy.
06
Can I ask about a piece before ordering?
Of course. A message to care@synarava.com with the product name or link is welcome, whether the question is about materials, size or care.