Return & Refund Policy

A consumer purchasing online has the right to withdraw from the purchase without giving a reason within 14 days.

For a single item, the 14-day period begins on the day the consumer, or a third party indicated by the consumer other than the carrier, receives the item. If several items from the same order are delivered separately, the period begins when the last item is received.

To return an item within 14 days:

1. Write to care@synarava.com before the 14-day period expires, stating the order number and the items concerned. The model form below can be used, but it is not required.

2. Return instructions and the return address are sent after the request.

3. The item is sent back without undue delay and no later than 14 days after notifying Synarava Shop. For a return by choice, the direct cost of returning the item is borne by the consumer.

4. The item is returned with all parts and components supplied with it. It may be inspected as it would be in a shop before buying. If it shows signs of use beyond what is necessary for a normal inspection, the refund may be reduced to reflect any loss in value.

If the right of withdrawal is exercised, the product price and the cost of the least expensive standard delivery method offered for the order are refunded. Additional delivery costs resulting from the choice of a more expensive delivery method are not refundable.

The refund is made without undue delay and no later than 14 days after Synarava is informed of the decision to withdraw. It may be withheld until the returned item is received or evidence is provided that it has been sent back, whichever occurs first.

Unless otherwise agreed, the refund is made using the same payment method used for the original transaction.

If an item arrives damaged, is defective or does not correspond to the order:

1. Write to care@synarava.com as soon as possible, stating the order number.

2. Attach photographs that clearly show the issue.

Synarava Shop replies with the next steps. Where the item does not conform to the contract and Synarava Shop is legally responsible, the remedies provided by applicable consumer law apply: repair, replacement, a proportionate price reduction or termination of the contract and reimbursement. Any repair or replacement required by law is provided free of charge.

The legal guarantee of conformity under Portuguese consumer law applies to goods sold to consumers for three years from delivery. It covers defects that already existed at the time of delivery. It does not cover normal wear, scratches, impacts, damage from misuse, or contact with perfume, cosmetics and chemicals contrary to the care instructions on the product page.

This text can be copied into an email to care@synarava.com to withdraw from a purchase. Its use is optional: any clear statement of the decision to withdraw is enough.

To:
Nadzeya Krystsia, operating Synarava Shop
Largo Girassol, Bloco B1, Apt. 17
Lombos
2775-663 Carcavelos
Portugal
Email: care@synarava.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is submitted on paper):
Date: